You can make your reservation through our online booking system by selecting your pick-up and drop-off location, dates and times. Once you see the available vehicles and rates, simply choose the car that best suits your needs, add any optional extras, and complete your personal details. Your booking is confirmed instantly and you will receive a voucher by email with all necessary reservation information.
Where can I pick up and drop off my rental car?
WeDrive offers pick-up and drop-off options at selected service locations, including airports and other agreed points depending on availability. The available locations for your reservation are shown during the booking process.
Can I arrange delivery or collection at a hotel or private accommodation?
Yes, in many cases delivery and collection can be arranged at hotels, apartments or other agreed locations, depending on the area and availability. If such a service is available for your booking, it will be confirmed during the reservation process or by our team.
How do I find out whether a location fee applies?
Any applicable location fee is shown during the booking process once you select your preferred pick-up and drop-off points. This allows you to see the total cost clearly before confirming your reservation.
Can I book by telephone or email?
Yes, if you need assistance with your reservation, you can contact WeDrive directly by phone or email. Our team will be happy to assist you with booking questions, vehicle availability and rental information.
What payment options are available?
Available payment options may vary depending on the booking conditions, vehicle category and selected rate. During the booking process you will see the payment method applicable to your reservation, including any online payment or payment at pick-up options.
Can I pay in cash?
Cash payment may be available for certain bookings, depending on the reservation conditions and local legal limits. If a deposit or pre-authorization is required, this may need to be provided by card according to the applicable rental terms.
Do I need a credit card to rent a car?
Whether a credit card is required depends on the vehicle category, the insurance option selected and the rental conditions of your booking. Please review the terms shown during the reservation process for the exact requirements that apply to your booking.
Can I pay by debit card?
Debit card payments may be accepted for certain bookings. However, specific conditions may apply depending on the vehicle type, insurance package or any required security amount. The accepted payment method will always be shown during the booking process.
Do I need to pay a deposit to confirm my booking?
Booking confirmation requirements depend on the selected rate and booking conditions. In some cases your reservation may be confirmed instantly without a deposit, while in other cases payment or card authorization may be required. The applicable terms are clearly displayed before you complete your booking.
Are taxes included in the reservation price?
Yes, the total amount shown during the booking process includes the applicable taxes and charges according to the selected rental conditions. If any additional charges apply for optional extras or specific services, these will be clearly shown before booking confirmation.
Do I need to bring my voucher when I collect the car?
It is always useful to have your voucher available, either printed or on your mobile device, but the most important requirement is that your booking details match the reservation in our system. Your voucher also contains useful information about your booking and pick-up instructions.
Can I rent a car with a copy or photo of my driving license?
No. The main driver must present a valid original driving license at the time of pick-up. Copies, photos or unofficial reproductions are not accepted as a substitute for the original document.
Can I cancel my booking?
Yes, bookings can be cancelled according to the cancellation policy that applies to your reservation. Please review the cancellation terms shown during the booking process or contact our team if you need assistance.
What is the minimum age to rent a car?
The minimum driver age depends on the vehicle category and the rental conditions. Certain vehicle groups may be available for younger drivers, while others may require a higher minimum age. Age requirements and any applicable surcharges are shown during the booking process.
How can I find you at the airport?
For airport deliveries or pick-ups, detailed instructions are provided with your booking confirmation. Depending on the location, our team may meet you at an agreed meeting point or direct you to the relevant service area for vehicle collection.
Are all your cars manual?
Most vehicles are manual transmission, but automatic models are also available in selected categories. The transmission type is always clearly indicated for each vehicle during the booking process.
Are your cars petrol or diesel?
Most vehicles operate on petrol, while some larger categories may use diesel. The fuel type is always shown in the vehicle details before booking.
Do all of your cars have air conditioning?
Yes, all vehicles in the WeDrive fleet are equipped with air conditioning for a more comfortable driving experience.
Can I request a specific car model?
Reservations are usually confirmed for a vehicle category or a similar model. If you would like to request a specific model, you can mention it during the booking process or contact our team, and we will do our best to assist you depending on availability.
Can I travel to the mainland with the rental car?
Travel outside the original rental area may be restricted or require prior written approval. If mainland travel is allowed for your booking, additional conditions or charges may apply. Please contact us in advance for confirmation.
Can I take the rental car outside Greece?
No, vehicles are not allowed to leave Greece unless explicitly stated otherwise in writing by WeDrive. Cross-border travel is generally not permitted.
What is excess or deductible?
Excess, also called deductible, is the maximum amount for which the renter may be financially responsible in the event of damage or theft, depending on the insurance package selected.
What is CDW?
CDW stands for Collision Damage Waiver. It is a type of coverage that limits the renter’s financial liability in case of damage to the vehicle, subject to the terms and conditions of the rental agreement.
What should I do in case of an accident or collision?
In the event of an accident or collision, you should remain at the scene and contact WeDrive immediately using the emergency contact details provided with your booking. If necessary, the police or insurance procedures will be arranged according to the local requirements and the terms of your rental.
What should I do if the car breaks down?
If the vehicle breaks down, contact WeDrive immediately using the emergency contact information provided in your reservation or rental documents. Our team will assist you and arrange the necessary support according to the situation.
What happens if another car damages my parked rental car and leaves?
You should contact WeDrive immediately and provide any available information, photos or details about the incident. If the responsible vehicle can be identified, this may help with the report and insurance process. In all cases, the incident must be reported as soon as possible.
Do I get a refund if I return the car earlier?
Early return does not automatically mean a refund. Refund eligibility depends on the terms of your booking and the rate selected at the time of reservation.
What happens if I return the car with more fuel than I received?
The vehicle should be returned with the same fuel level as at pick-up. Extra fuel is not refundable, so it is recommended to return the car with the agreed fuel level.
What happens if I return the car with less fuel than I received?
If the vehicle is returned with less fuel than agreed, the missing fuel amount and any applicable refueling charge may be added according to the fuel policy of your booking.
What should I do if I lose the car key?
If you lose the vehicle key, contact WeDrive immediately. Replacement of keys and any related service costs may be charged to the renter according to the applicable rental terms.
Do I need to wash the car before I return it?
Normal use dirt is acceptable and you are not expected to wash the vehicle before returning it. However, if the interior or exterior is returned in an excessively dirty condition requiring special cleaning, additional charges may apply.
Can I extend my rental period?
If you wish to extend your rental, you should contact WeDrive as early as possible and ideally before the agreed return time. Extensions are subject to availability and cannot always be guaranteed.
Do you provide child seats?
Yes, child seats and booster seats may be available as optional extras, depending on availability. You can add them during the booking process or contact our team for assistance.
Do you offer unlimited mileage?
Mileage conditions depend on the selected rate and booking duration. If unlimited mileage applies to your booking, this will be clearly shown during the reservation process.
